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My Diabetes My Way: May 2019 Update

Welcome to the My Diabetes My Way Newsletter for May 2019.


Diabetes Week 2019
This year, 10-16 June is 'Diabetes Week', a dedicated period when Diabetes UK aim to raise awareness and understanding of the condition. To find out more, or to get involved, please visit the Diabetes UK event page: 

To support Diabetes Week this year, each day we will be sending out links to useful information resources and videos on our Twitter and Facebook pages. You can connect with us at the following links:




Mobile App Issues
We are aware that some people have been experiencing difficulties with our mobile app. We have recently resolved a problem where some people were experiencing problems logging in, so if this affected you, please try again. The mobile app setup guide can be found here: 

We are currently working on another issue where results on the app are not updating after recent appointments. If you see new results on the website, but not on the app, you can fix this by logging out of the app and logging back in again. We expect to have this fully resolved over the next few days and we thank you for your patience.

New Graphs
We have made some changes to the way graphs of your data are shown on the My Diabetes My Way website. When you log in to view your results (e.g. HbA1c, weight, etc), click “View History” to see how each test has changed over time. The graph lines are now colour-coded to indicate when results are normal (green), increased (amber) and high (red). As always, we would welcome your feedback on this change, either by replying to this email or through website feedback.


My Diabetes My Way Support
If you are having problems logging in to My Diabetes My Way, or are new to the service and would like an update on the status of your registration, you can contact our support team by email at 


Thank you for your continued support.

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